Privacy Policy

1. WHO WE ARE

Ranberries Media Agency ("Ranberries", "we", "us", "our") is a full-service digital media agency registered and operating in Lagos, Nigeria. We provide performance marketing, SEO, social media management, email marketing, video production, branding, and offline marketing services.

2. INFORMATION WE COLLECT

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Company name
• Service requirements and enquiry details
• IP address and browser information (via analytics)
• Cookies and usage data (see our Cookie Policy)

We collect this information when you:

• Submit the contact form on our website
• Send us an email directly
• Interact with our website pages

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Respond to your enquiries and service requests
• Send proposals, quotes and project updates
• Improve our website and user experience
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Analyse website traffic and performance via Google Analytics

4. LEGAL BASIS FOR PROCESSING

We process your data under the following legal bases:

• Contractual necessity — to respond to your service enquiries
• Legitimate interests — to improve our services and website
• Consent — for marketing communications and cookies
• Legal obligation — where required by Nigerian or EU law

5. DATA SHARING

We do not sell, rent or trade your personal data. We may share your data with:

• Service providers (e.g. Formspree for contact form processing, Google Analytics for website analytics)
• Legal authorities if required by law
• Business partners only with your explicit consent

All third-party providers are required to handle your data securely and in compliance with applicable data protection laws.

6. DATA RETENTION

We retain your personal data for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Contact form submissions are retained for up to 24 months. Analytics data is retained as per Google Analytics settings.

7. YOUR RIGHTS

Under the Nigeria Data Protection Regulation (NDPR) and GDPR (where applicable), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at: contact@ranberries.com

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. CHILDREN'S PRIVACY

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.

12. CONTACT US

For any privacy-related questions or requests:

Email: contact@ranberries.com
Address: No 20 Olasande, Papa Ajao, Mushin, Lagos State, Nigeria